Delete your account and data

App: Twentymind

Last updated: 3 November 2026

How to delete your account

• In the app: open Profile and tap “Delete account”. If you secured the account with Apple, you briefly confirm the deletion with Apple. Once you confirm, we delete the account and the data below straight away. You can then uninstall the app to remove the data on your device as well.
• By email: write to support@gamificationlp.com with the subject “Twentymind – Delete account” and quote your account ID. You find it in the app under Profile. The account is anonymous; without the account ID we cannot match it to anyone. If you no longer have the app and had a subscription, the order number from Google's or Apple's purchase confirmation helps us. We delete the account within one month and confirm it to you by email.
• Subscription: deleting the account does not end a subscription. Please cancel it first in the subscription settings of Google Play or of your Apple account.
• Only stop analytics or crash reports: turn them off in the app under Profile. The app then sends nothing more and discards events not yet sent.

What is deleted, what remains

• Deleted: your account with its account ID, settings and consent choices, listening progress, daily goal and streak, your likes and blocks, your private courses, the link between you and your public courses, the device token for notifications, the sign-in with Apple or Google with the identifier and email address stored for it (we revoke a sign-in with Apple with Apple as well), the analytics data for your account at PostHog and the subscription data at RevenueCat, unless statutory retention duties apply. The credit log is deleted or fully anonymised.
• Remains: your public courses in the library, without any link to you. They contain no details about you.
• Reports you made are deleted 12 months after they are resolved. Firebase Crashlytics deletes crash reports after 90 days.
• Google and Apple keep purchase and payment data under their own statutory obligations.

Automatic deletion

If you have not secured your account with Apple or Google, we delete it automatically after 180 days without use, with the same data as above. The period counts from your last use of the app or, if later, the end of your subscription. A secured account stays until you delete it.

Contact

For questions about data deletion, contact us using the details below. We handle deletion requests within one month (Art. 12(3) GDPR) and confirm the deletion to you.

View the privacy policy