Twentymind support
Questions about Twentymind, your subscription or a course? Write to me in English or German. I read every message and usually reply within two working days.
By email
So that I can help directly, please mention:
- Your account ID (in the app under Profile) if your question is about your subscription, your credits or your account
- Your device and Android or iOS version
- What you expected and what happened instead
Report a course
The courses in the library are created by AI. If a course contains false, unlawful or hurtful content, please report it. This address is also the point of contact for authorities.
- In the app: every course has a “Report” option. Pick a reason and send the report.
- By email to support@gamificationlp.com: name the course title and language and explain what is wrong, unlawful or hurtful about the course.
- We review every report promptly, usually within 24 hours. Courses that break the terms of use or the law are removed from the library. When we remove or restrict a course, we give the reason.
- You can block the courses of a particular creator in the app. They then no longer appear in your library.
Cancel or restore a subscription
You buy, cancel and get refunds for subscriptions through Google Play or the App Store, not through me. To get a subscription back on a new device, tap “Restore purchases” in the app.